Do you retail physically?
Visit Us In-Person by Appointment Only for an Exclusive Shopping Experience.
Do you customize the products?
Yes, we do customize the products and we also offer altration as well.
Do you provide discount offers?
Yes, we do offer promotions from time to time.
I have an unique problem with my product , whom can i connect?
For any problem,kindly connect with us on customercare@nj3atelier.com. Also, you can connect via whatsapp icon.
Do I need to set up an account to place an order?
Browse our collections without an account. To purchase, simply create an account - it's quick and easy! With an NJ3 Atelier account, you can track orders, review past purchases, save your address and card details for faster shopping, and manage your account details. Click 'REGISTER' at the top right to get started.
I’m facing tecnical issue with payment/ordering,whom can i connect?
For any problem,Kindly connect with us on customercare@nj3atelier.com.Also, you can connect via whatsapp icon.
What size should i choose?
- Kindly refer to our sizing guide mentioned next to our product.
- Please note that product colors displayed on our website may slightly vary due to fabric nature.
- For any sizing and fit questions, email our customer care team at
customercare@nj3atelier.com. - Double XL sizes are customized.
How do I know if an item is in stock?
- All items are in stock unless 'SOLD OUT' is displayed.
- Items in your shopping bag can still be bought by another customer until you complete your order.
- If the product you want to buy is out of stock: Email customercare@nj3atelier.com to inquire about backorder availability.
- Note: You must be a registered user to inquire about backorders.
Can I re-order an item that is sold out on the website?
Yes. We do get fresh stock of products that are sold out. Because of our products being slow fashion and ethically made, it could take up to 3 weeks.
What payment method does NJ3 Atelier accept?
- We accept payments via RAZORPAY, STRIPE, PAYTM, GOOGLEPAY , UPI & Bank transfers are accepted upon special request.
- If you are not able to make a payment via the above listed methods, please send us an e-mail at customercare@nj3atelier.com Or you can kindly WhatsApp us on our number +91.9999080004 and we will send you options to pay.
Is it safe to use my Credit card /Debit card details at NJ3 Atelier?
At NJ3 Atelier, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card or debit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card or debit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at NJ3 Atelier.
Why do I need to re-enter my credit card/debit card details when I add a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
How do I remove saved card details?
THERE ARE TWO WAYS TO REMOVE PREVIOUSLY SAVED CARD DETAILS: Edit or add new shipping or billing address. During your next purchase, simply 'UNSELECT' the option 'REMEMBER MY PAYMENT DETAILS' on the payment page.
Does NJ3 Atelier ship to multiple address?
We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I add items to an existing order?
Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to make a new order.
How will I know you have received my order, when will payment be deducted, and when will it be delivered?
- Confirmation: You’ll get an email or WhatsApp message confirming your order.
- Payment: Your card is charged when the order is confirmed.
- Unavailable Items: We’ll email you about any unavailable items and only charge for what's in stock.
- Dispatch: Orders are sent within 10-15 working days.
- Shipping Confirmation: You’ll get an email with tracking details once dispatched.
- Delivery: We use trusted delivery.
Do you ship internationally?
We currently do not oer international delivery, but we plan to in the near future. For inquiries, please contact us at customercare@nj3atelier.com.
How much duties and taxes will I have to pay?
VAT, duties and taxes will be applicable as per your country's regulations and will be
borne by the customer. In some cases, you may be required to pay the additional customs /RAS/VAT/ duty value to the courier company in order to receive your order.
For India, all prices are inclusive of VAT?
Please note we are unable to advise the duty amount.
What are cookies? Should I worried about them?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track
of how often you visit our website, the contents of your jewel box, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent
automatic acceptance.
If you choose not to receive cookies, you may still use most of the features of our
website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit NJ3 Atelier - your name will appear in a welcome message at the top right hand corner of the website. When you
proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order.
Please note that registered customers will be recognized for 14 days. After this time,
users will be prompted to sign back in to their account.
Do you offer any alterations after sending the courier?
Yes, we provide a one-time free alteration service after you receive your couriered item. This allows you to make necessary adjustments to your purchase. Please note that this
free alteration can only be availed once.
Are there chargers for additional alterations?
Absolutely, any alteration beyond the first free one will incur extra charges. These charges will apply for the 2nd or 3rd alteration requests.
Who is responsible for the return courier charges in case of alterations?
The responsibility for covering the return courier charges in the event of alterations rests solely with the buyer. This ensures a smooth process for both parties involved.
Is there any timeframe for alterations?
Yes, alterations can be requested within 15 days of the initial purchase. After this period, we regret to inform you that we cannot accept pieces for alterations. Please ensure any adjustment requests are made within this timeframe for our prompt assistance.