Shipping policy

We know how important it is to receive your purchased product in the best condition, and on time.
  • Depending upon the location, the product is delivered to you in 5-14 working days.
  • Shipping charges will be applied.
  • Due to COVID-19, air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times.
    International deliveries may take longer than usual and certain delivery
    destinations might see further restrictions.
    For all international orders, Taxes and Custom Duties are NOT Included.


    Customs Policy

    Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery.

    These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

    If the recipient refuses delivery of their order due to a customs charge your
    package will be considered abandoned and disposed of by the shipping carrier
    and therefore, your order is not eligible for a refund.

    The customer is responsible for paying for shipping costs for returning any
    item/shipping costs are non-refundable.
    Once an order ships and is in transit it is not possible to cancel the order.


    Lost Packages

    Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package.
    For further questions, please do contact us at https://nj3atelier.com/
    Thank you!
    We actually. use unused fabrics and limited textile from top luxury brands and European factories in order to use that in our collection to avoid adding to our global carbon foot print
    deadstock/ limited access fabrics for clothes to create sustainable fashion together
    Small team of artisans and craft people to make small and exclusive batche of clothes /
    Limited piece - to maintain uniqueness and not to have repeating the same design / prints . Avoid common .